These general conditions of sale or service provision apply, without restriction or reservation, to all our orders and invoices as well as to all products and/or services offered by Mixity srl. They take precedence over those of our contractors unless a complaint is made within eight days of the first document being sent.

1. Prices

All our prices are excl. VAT, stated in euros and, unless a special offer is mentioned, valid for fifteen days. Unless otherwise specified, our offers are understood at catalogue prices according to the applicable listing at the time of the contract.

2. Deadlines

The delivery time is 10 working days, subject to specific stipulations and stock shortages in Belgium, in which case we would notify the co-contractor indicating the additional time required. No penalty shall be due in this regard.

3. Due date, penalties and interest

Invoices are payable immediately in full with no discount. Interest and penalties apply by operation of law and without prior notice in the event of late payment. This interest is 10% per year. In the event of non-payment at the due date of the full invoice, a penalty of 10% of the unpaid amount will be automatically due, without this penalty being less than 150 euros. No invoice dispute will be accepted unless addressed in writing, confirmed by registered letter within eight days of the invoice.

4. Liability

The client undertakes to regularly back up their data under their sole responsibility, so that in the event of data loss or partial or total destruction, this data will be deemed worthless. In the event of damage not attributable to the buyer, replacement equipment will be provided as quickly as possible for the remaining warranty period. In the event of malfunction due to breakdown, damage or any other cause, the company shall not be liable for any direct or indirect damage, loss of information or any other financial loss. If a product is found to be defective, the seller's liability shall be limited to replacing the device or, at the seller's discretion, refunding the purchase price of the defective device, less a depreciation of 20% per year.

5. Warranty

The seller warrants hardware against defects for a period of one year from the delivery date, provided it has been used and maintained normally, and software for a period of 90 days from the delivery date. Delivered software or hardware is deemed to be free of defects. The order is considered received upon delivery, unless our services indicate otherwise and specify the date from which the equipment will be deemed operational. Any dispute must be addressed within eight days by registered mail.

6. Retention of title

The equipment, even delivered to the client's address or another address requested by the client, remains the property of the seller until full payment.

7. Software development

The seller's offers are made based on the information provided by the client. A quotation will be drawn up based on the seller's prices within a service contract framework, which may be adjusted — with prior notice to the client — according to the specifics of the work to be provided. The client must cooperate to facilitate the achievement of objectives and must communicate all necessary information to our technicians within the allotted time. In the event of insurmountable technical difficulties, the seller's liability shall be limited to the proven damage, which shall not exceed the amount of the defective order.

8. Subscriptions and interventions

In the context of maintenance contracts, the service provider offers prepayment systems that allow intervention within the agreed timeframes, provided that the credit guaranteeing payment of the intervention is sufficient. All information regarding the cost of products or interventions is available on the seller's website, periodically updated and subject to confirmation unless expressly stated in our offers.

9. Invalidity & Force majeure

If for any reason a provision of these general conditions is declared inapplicable, this shall not affect the application of the other provisions. The provision deemed inapplicable shall be replaced by the closest possible provision.

10. Confidentiality

Data processing will be subject to the conditions and procedures set by the GDPR.

11. Jurisdiction

These general conditions are exclusively governed by Belgian law. In the event of a dispute, the courts of our registered office in Nivelles shall have exclusive jurisdiction.

Last updated: April 2026 — These terms are subject to change.